Return & Refund Policy
Thank you for shopping at DPTech Store. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Eligibility
You have 14 days from the date of delivery to request a return. To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Include proof of purchase or order confirmation
Certain items may not be eligible for return due to hygiene or safety reasons.
2. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will review the issue and arrange a replacement or refund if approved.
3. Return Process
To start a return, please contact our support team at:
support@dptech.store
Include the following information in your email:
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Order number
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Description of the issue
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Photos (if the item is damaged or incorrect)
Our support team will provide instructions on how to proceed with the return.
4. Return Shipping Costs
Customers may be responsible for the return shipping cost unless the item is damaged, defective, or incorrect.
Shipping fees paid during checkout are non-refundable.
5. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
7. Late or Missing Refunds
If you have not received your refund yet, please first check your bank account and contact your payment provider, as processing times may vary.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
